‘Customer experience is a priority for the entire company,’ says QuintoAndar’s CX director – QuintoAndar

Felipe Abreu talks exclusively about how the company has improved its customer service and the impact of these actions.Share this pageIn the third episode of “Ô de casa!”, Felipe Abreu, CX director at QuintoAndar, emphasizes that the more than 20% increase in customer satisfaction over the past year is the result of a strategic shift, prioritizing the customer journey across all areas of the company. He explains how the company reduced friction by deeply analyzing critical processes and how empowering teams was fundamental to these results. Abreu also reveals that the goal is to evolve even further, with active listening and consistency in problem-solving. Brand materials LogoSpokespeopleProduct screenshotsAn analysis conducted by LCA estimates that if all new eviction lawsuits were to migrate to arbitration within a single year, total savings for property owners in Brazil could reach R$ 3.2 billion.Regional phase of the ‘Garantia à Prova’ campaign explores the unique character of these cities, bringing local personalities to talk with landlords and prove that rent is never late through the platform.Ana Clara stars in advertising campaign featuring QuintoAndar clients and non-clients, showcasing the contrast between the groups and the advantages of listing properties on the platform.About usProductsWork with usThe QuintoAndar invests in design, security and cutting-edge technology to provide a complete experience for those looking for a place to live, or want to advertise properties.GRPQA Ltda. CRECI-SP J24.344 | CRECI-MG J5851source