Wildberries Launches AI-Powered Customer Review Summaries – ekhbary.com

Russia – Ekhbary News Agency
Wildberries, a leading Russian e-commerce marketplace, has rolled out an innovative new feature called ‘Important from Reviews.’ This function leverages artificial intelligence (AI) to generate concise summaries of customer feedback for products, aiming to simplify the purchasing decisions for shoppers by offering a quick overview of common points highlighted by other buyers.
The feature relies on advanced AI models specifically adapted to analyze vast amounts of user-generated content. The system identifies the most frequently mentioned characteristics and features in customer reviews and compiles them into a brief text summary. This summary is automatically updated as new reviews are added, ensuring that shoppers always have access to the most current customer insights.
For products with multiple variations, such as different sizes or colors, the ‘Important from Reviews’ feature generates separate summaries for each variant. This granular approach allows consumers to obtain precise and personalized information tailored to the specific product option they are considering.
The development of this AI-powered tool has been an ongoing process. An initial version was first deployed to a limited user group in the spring of 2025. The results from this experimental phase were highly positive, with users providing favorable feedback, noting that the feature significantly speeds up their review analysis and decision-making process.
The company behind this technology, RVB, clarified that ‘Important from Reviews’ does not impact a product’s rating, nor does it hide or replace the original customer reviews. Instead, it serves as an additional assistive tool. To further refine the system’s accuracy, users have the ability to rate the generated summaries and report any inaccuracies, providing valuable data for continuous improvement.
Currently, the feature is accessible to the majority of users on the mobile version of the Wildberries platform. Plans are in place to extend its availability to the website in the near future. The introduction of ‘Important from Reviews’ marks a significant step in Wildberries’ commitment to enhancing customer experience and harnessing the power of AI for more efficient services.
Read more on the Ekhbary Portal.
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